Privacy Policy

Last Updated: November 2026

Introduction

Base-sequoia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email address)
  • Program preferences and learning goals
  • Communication records with our team
  • Payment and billing information
  • Educational background and language proficiency data

We also automatically collect certain information when you visit our website:

  • Browser type and version
  • Operating system
  • IP address and geographic location
  • Pages visited and time spent on pages
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Provide and deliver the language learning services you request
  • Process enrollments and manage your account
  • Communicate with you about programs, schedules, and updates
  • Improve our website and services
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations
  • Prevent fraud and ensure security

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With instructors who need access to provide your educational services
  • With service providers who assist in our operations (payment processors, email services)
  • When required by law or to protect our legal rights
  • In connection with a business transfer or acquisition
  • With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Student records are typically maintained for seven years following program completion.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Receive your data in a portable format

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from individuals under 18 years of age without parental consent.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

[email protected]